Important NoticeProduct Safety Recall
Proforge Upper Control Arms
Please note – the content of this page is intended for Australian Consumers. For advice specific to your region, contact your local Ironman 4×4 retailer or distributor. For our customers based in the USA, please contact the local Ironman 4×4 USA head office at infous@Ironman4x4.com or 855-476-5714.
PRODUCT RECALL
The safety of our customers is number one.
We’ve identified that the ball joint of the Pro Forge Upper Control Arm does not meet the Ironman 4×4 standard, whereby premature wearing is occurring. Consequently, the Upper Control Arm may fail prematurely, creating a risk of accident or injury to the vehicle occupants and other road users.
Effective immediately, we’re recalling all Ironman 4×4 Pro Forge Upper Control Arms.
Affected products were sold from January 2019 to June 2023 and are under product codes of UCA001FA, UCA001FAS, UCA041FA, UCA041FAS, UCA048FA, UCA050FA, UCA054FA, UCA054FAS, UCA056FA, UCA073FA, UCA074FA, UCA075FA or UCA090FA.
WHAT TO DO?
Consumers should contact an Ironman 4×4 store or authorised reseller to arrange an initial inspection to arrange a repair or replacement of the affected product at a suitable time. Replacement or repair of the product will be carried out at no charge.
MOVING FORWARD
We’re well underway in sourcing and rigorously testing a new ball joint with an updated design to ensure the Pro Forge Upper Control Arm remains the premium product it is.
FAQs
Is My Vehicle Affected?
All vehicles fitted with Ironman 4×4 Pro Forge Upper Control Arms are included in this recall.
Does this affect any other parts of my suspension?
No. This is isolated to only the ball joint within the Pro Forge Upper Control Arm.
What do I do if I have sold a vehicle that has the product?
We would encourage you to please make reasonable efforts to get in contact and forward on the official
communication about the recall to the current owner.
How long can I expect to wait for a replacement to be installed?
The timeframe will vary based on availability of product and workshop time, and each instance will be assessed on a case-by-case basis.
Can I do the inspection myself?
Inspection of the product is required to be done by a qualified motor mechanic or authorised Ironman 4×4 fitment facility.
Can I use a local mechanic?
Yes, you may use a local mechanic for inspection. It should not take longer than about half an hour to inspect
and reimbursement for this will be made available.
I live remotely, is there a mobile repair option?
You may use a local mechanic for inspection. It should not take longer than about half an hour to inspect and reimbursement for this will be made available.
Are there any audible or visible signs of wear?
Inspection of a ball joint and positive identification of wear is best undertaken by a qualified mechanic or approved and experienced fitter. Suspension and 4WD vehicles can create lots of noises and steering characteristics which can be caused by a number or influencing factors.
We ask that you do not assume excessive wear, but rather book an inspection to confirm.
Can I purchase an alternative product from another brand?
We are confident we can rectify the issue and provide you with a replacement, new and improved Ironman 4×4 Pro Forge Upper Control Arm. However, no further reimbursement will be made available if you choose to replace the part with another brand’s product.
Is there anything wrong with the Pro Forge Upper Control Arm?
No, this is simply a premature wear issue pertaining specifically to the ball joint.
Can my mechanic install a replacement ball joint?
Yes, your mechanic can source an OEM equivalent ball joint from a reputable supplier to undertake the repair of the affected component of the UCA.
Ball joints commonly retail for between $50 to $150 AUD per pair. Reimbursement is available for parts and labour.
Please visit here for a list of Compatible Ball Joints for your Ironman 4×4 Pro Forge Upper Control Arm.
If my ball joint gets replaced, is the recall process finalised?
Yes, once the ball joints have been replaced appropriately no further action is required.
Is the recall only in Australia?
No, Ironman 4×4 Pty Ltd is recalling this product to all resellers globally.
I have IRONMAN 4X4 suspension fitted to my vehicle, does this recall affect me?
You are only affected by this recall if you have the optional inclusion of Pro Forge Upper Control Arms. This recall does not affect all Ironman 4×4 suspension kits.
My vehicle needs the recall to be completed, will IRONMAN 4X4 replace the ball joints or the entire arm?
Our priority is to keep our customers mobile. The ball joint is designed as a serviceable and replacement part. We will assess each vehicle on a case-by-case scenario to minimise the impact on our customers.
I don't live in Australia, who do I need to contact to get this recall carried out?
Please contact your place of purchase or emailrecall@ironman4x4.comfor guidance.
How do I know if my UCAs have been impacted by the recall?
All Ironman 4×4 Upper Control Arms sold between January 2019 and June 2023 are included in the recall.